Role Overview
We are looking for a tech-savvy, empathetic, and detail-oriented Customer Service
Representative to join our team. In this role, you won't just be "answering tickets"—you will be the voice of our brand across our most vital digital touchpoints.
If you have a knack for turning a frustrated DM into a loyal customer and can navigate a
Shopify backend with ease, we want to talk to you.

Status: Part-Time (20 Hours/Week)
Schedule: 9:00 AM – 1:00 PM (Pacific Time) 

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job 

Key Responsibilities
● Multichannel Support: Manage and respond to high volumes of customer inquiries
via Email, Facebook Messenger, and Instagram DMs with speed and personality.
● Shopify Management: Process returns, track shipments, update order statuses, and
apply discounts directly within the Shopify platform.
● Brand Advocacy: Maintain a consistent brand voice—whether it’s professional and
polished for email or trendy and conversational for Instagram.
● Problem Solving: Resolve issues regarding product defects, shipping delays, and
billing discrepancies with a "solution-first" mindset.
● Social Engagement: Monitor comments on social media posts to answer product
questions and engage with our community.

Qualifications & Skills
● Experience: At least 1–2 years in a digital customer support role, ideally for an
e-commerce brand.
● Platform Mastery: Proficiency with Shopify is a must. Experience with helpdesk tools
(like Gorgias, Zendesk, or Gladly) is a huge plus.
● Writing Skills: Exceptional grammar and the ability to convey empathy through text.
You know the difference between a "formal apology" and a "friendly check-in."
● Social Intuition: You understand social media etiquette and how to handle
public-facing customer complaints gracefully.
● Efficiency: Ability to multitask between different tabs and platforms without losing
focus or quality.

Technical Requirements
● Experience with Facebook Business Suite / Meta Business Suite.
● Familiarity with tracking apps (e.g., AfterShip, Route).
● Reliable high-speed internet (for remote positions).

 

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.