Job Overview
We are looking for a Spanish Bilingual Administrative Assistant to support guest communications and overall guest experience for a hospitality-focused business. This role is ideal for someone who is proactive, detail-oriented, and comfortable handling guest interactions across different stages of the customer journey—from inquiry to post-stay follow-up.
Schedule
- Flexible between 8:00 am - 5:00 pm, San Carlos, Panama Time (20 Hours Per Week)
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Responsibilities
- Respond to guest inquiries and messages in both Spanish and English
- Assist with pre-booking and post-booking communication
- Provide general support to ensure a smooth guest experience
- Address guest concerns in a timely and professional manner
- Coordinate with internal team members as needed
- Maintain clear and organized communication records
- Support light administrative tasks related to guest interactions
- Ensure all communication is professional, warm, and aligned with brand tone
Requirements
- Fluent in Spanish and English (written and verbal)
- Experience in customer service, guest support, or virtual assistance
- Strong communication skills with a professional and friendly tone
- Ability to work during US East Coast hours
- Organized, detail-oriented, and responsive
- Comfortable working in a remote environment
- Able to manage multiple conversations/tasks efficiently
- Reliable internet and a quiet workspace
Qualifications
- Nice to Have: Experience in hospitality, short-term rentals, or travel-related roles
- Nice to Have: Familiarity with booking or messaging platforms (e.g., Airbnb, email, CRM tools)
Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.