Job Overview

Our client is looking for a dedicated professional to take full ownership of guest experience and operational excellence for a portfolio of premium short-term rental properties. This role offers the unique opportunity to become the key person ensuring seamless operations while working directly with a hands-on property owner who values quality service. You’ll have the chance to learn comprehensive property management processes and make a direct impact on guest satisfaction and business growth. The owner will provide thorough training on their specific systems and standards, making this perfect for someone who wants to grow their expertise in property management.

Client Overview

A growing real estate investment business managing a portfolio of premium short-term rental properties. The owner has built a successful operation with multiple high-performing Airbnb properties and is ready to scale by bringing on dedicated support. This is a business that prioritizes exceptional guest experiences and maintains excellent review ratings through attention to detail and quality service.

Schedule

• Monday - Friday, 9:00 AM - 5:00 PM GMT, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Handle all guest messaging and communications throughout the entire booking process
• Coordinate and manage cleaning rotation schedules and automation systems
• Monitor and respond to guest reviews to maintain excellent ratings and reputation
• Provide exceptional customer service to ensure maximum guest satisfaction
• Manage day-to-day operational tasks across multiple premium properties
• Execute administrative tasks and organizational workflows as outlined in detailed processes
• Maintain seamless operations to enable hands-off management for the property owner
• Coordinate with cleaning teams and service providers to ensure property standards

Requirements

• Strong customer service and communication skills with attention to detail
• Excellent written English for professional guest communications
• Reliable internet connection and comfortable working remotely
• Ability to work UK business hours consistently
• Commitment to maintaining high service standards and operational excellence

Qualifications

• Bonus if you have experience with Airbnb or property management systems
• Familiarity with booking platforms and guest management tools is preferred

Why Join This Team?

• Work remotely with full flexibility and autonomy over your workspace
• Receive comprehensive training on proven property management systems and processes
• Make a direct impact on guest satisfaction and business growth
• Join a growing real estate investment business with expansion potential
• Work with a supportive owner who values quality service and employee development
• Opportunity to develop expertise in short-term rental management and hospitality

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.