Role Overview
We are seeking an experienced Customer Support Representative to join our team and handle their customer calls. The successful candidate will be responsible for the following responsibilities:
Job Highlights:
- Contract type: Independent Contractor
- Schedule: To be discussed by the client/EST, 37.5 hours per week
Client Timezone: New York, USA
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Responsibilities
- Act as the remote doorman for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.
- Interact with vendors and visitors, providing top-notch customer service, while moving through each call quickly.
- Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
- Confirm or clarify information and diffuse angry clients, as needed.
- Document all call information according to standard operating procedures.
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment
Requirements
- A minimum of 2 years of working experience in Customer Service/Call Center Environment (preferably in a BP0), handling high-profile voice accounts.
- Comfortable handling a high volume of inbound calls and has obtained a position in the last 2 years that required a minimum of 100 inbound calls per day.
- Comfortable with being stationary for long periods of time.
- At least 2 years of experience working on a night/graveyard shift for a US-based client.
- Coachable and can follow standard operating procedures consistently
- Good soft skills and can handle customer complaints quickly, appropriately, and
professionally.
Technical Requirements (Laptop/Desktop):
- Minimum 100mbps DSL (plan) with Fiber Internet Connect is REQUIRED. (Signal-based or Wireless connection is not allowed).
- Owns a Windows desktop/laptop with at least 8GB RAM and 60 GB free hard disk space.
- Intel Core i3 (6th-12th gen), i5, i7, or AMD equivalent.
- Must use a wired standard call center headset. (No wireless and Bluetooth headsets are allowed).
- Must be able to pass the Internet and Twilio speed test.
- Must have a stable and reliable backup internet connection.
Side Note
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This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder
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Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.