Job Overview

Our client is looking for a vital link between patients and quality healthcare delivery, ensuring seamless operations for a dynamic neurology practice. This role combines healthcare administration, patient advocacy, and revenue cycle management in a fast-paced medical environment. You’ll directly impact patient outcomes while supporting the practice’s growth and research initiatives.

Client Overview

A specialized neurology medical practice in Sydney that combines cutting-edge treatments with compassionate patient care. They work with innovative neurological therapies requiring complex patient coordination, conduct clinical research, and serve a growing patient base through both telehealth and in-person consultations.

Schedule

• Monday - Friday, 9:00 AM - 1:00 PM AEST (20 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

• Conduct professional follow-up calls with patients and insurance companies to collect payments for medical consultations
• Review patient medical records to extract specific data points for clinical research studies
• Coordinate patient engagement calls for MRI scheduling and treatment appointment confirmations
• Manage billing collections processes and resolve payment-related inquiries
• Support patient scheduling for infusion treatments and telehealth consultations
• Extract demographic and medical history information from electronic medical records
• Provide concierge-level patient support for complex treatment protocols
• Maintain accurate documentation of all patient interactions and follow-up activities
• Assist with revenue cycle management and accounts receivable processes

Requirements

• Experience in medical reception, healthcare administration, or medical billing
• Strong communication skills for professional patient and insurance interactions
• Familiarity with EMR/practice management systems
• Experience with collections or billing processes (bonus if healthcare-specific)
• Attention to detail for accurate medical record review
• Understanding of medical terminology and basic clinical concepts
• Professional phone manner and customer service excellence
• Ability to handle confidential patient information with complete discretion
• Experience with neurology or specialty medical practices is a plus

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.