Job Overview

Our client is looking for a highly organized and proactive Rostering & Scheduling Specialist to manage the day-to-day coordination of staff schedules across their Home Care and NDIS services. This role is critical in ensuring efficient workforce allocation, continuity of care, and high-quality service delivery. The ideal candidate has strong rostering experience, excellent communication skills, and the ability to make quick, informed decisions in a fast-paced environment. You will play a key role in optimizing schedules, minimizing service disruptions, and ensuring both client satisfaction and workforce efficiency.

Schedule 

• Monday to Friday between 8:00 AM and 5:00 PM l Sydney, NSW Time 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

Rostering & Scheduling

• Coordinate and maintain daily rosters across all services, matching workers to clients based on skills, preferences, and continuity of care
• Monitor unallocated visits and cancellations in real time, taking prompt action to reassign or reschedule services
• Ensure travel times between visits align with guidelines and optimize worker routes for efficiency
• Maximize workforce utilization by bundling visits and identifying opportunities to allocate additional shifts

Communication & Coordination

• Liaise with Care Managers to clarify client requirements, preferences, and care needs prior to scheduling
• Notify clients of any changes to their regular support worker, ensuring smooth handovers
• Communicate promptly with care workers regarding roster updates, late check-ins, or shift-related issues
• Escalate incidents, complaints, or service disruptions and document them accurately in the Incident Management System (IMS)

System & Data Management

• Maintain accurate and up-to-date information in rostering systems, including client schedules, worker availability, and visit details
• Record cancellations, changes, and feedback within the system under relevant profiles
• Prepare and maintain key rostering reports, including: Unallocated visits, Late check-ins/check-outs, Kilometres travelled, and Cancelled visits
• Identify recurring data or system issues (e.g., incorrect kilometre tracking or service coding errors) and collaborate with HR/Recruitment to resolve them

Workforce & Efficiency Optimisation

• Regularly review and update care worker availability through system updates and direct communication
• Monitor and reduce unnecessary travel time and associated costs
• Participate in weekly rostering and recruitment meetings to address workforce gaps and upcoming service needs
• Contribute to continuous process improvements to enhance rostering efficiency and service delivery

Compliance & Quality

• Ensure all rostering aligns with program requirements, service codes, travel guidelines, and internal policies
• Monitor timesheets for accuracy, including clock-in/out times, kilometres, and service coding
• Escalate unresolved or recurring rostering issues to management
• Maintain a client-centred, ethical, and transparent approach in all scheduling decisions

Requirements

• 2–5 years of experience in rostering, scheduling, or workforce coordination (preferably in Home Care, NDIS, or healthcare)
• Strong organizational and time management skills
• Ability to manage multiple schedules and respond quickly to changes
• Close attention to detail and accuracy in data management
• Strong communication skills (written and verbal)
• Experience using rostering or workforce management systems
• Proficiency in Google Workspace and/or Microsoft Office

Qualifications

• Experience working within NDIS or Home Care environments
• Familiarity with Australian rostering practices, travel guidelines, and service codes
• Experience handling incident reporting systems (IMS)
• Background in coordinating remote or distributed teams

Success in This Role

• Highly organized and detail-oriented
• Proactive and solutions-focused under pressure
• Able to manage last-minute changes with confidence
• Strong in communication and stakeholder coordination
• Focused on balancing client satisfaction and operational efficiency

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.