Job Overview

Our client is looking for a welcoming first point of contact for clients seeking mental health support, playing a crucial role in their journey toward recovery. This remote position offers the opportunity to contribute to meaningful healthcare work while enjoying the flexibility of working from home. You’ll be fully integrated into a purpose-driven team that serves high-volume clients with compassion and professionalism.

Client Overview

A growing mental health and behavioral health practice that provides essential services to clients referred through the justice system and family services. Led by a clinical director with LCSW and PhD credentials, this practice makes a real difference in people’s lives by supporting recovery and rehabilitation in their community.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM ET, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Serve as the primary remote front desk contact for all client interactions
• Manage comprehensive scheduling and appointment coordination for clinical staff
• Process and respond to client emails with professionalism and empathy
• Maintain organized systems for client communications and appointment tracking
• Provide administrative support to the clinical team and practice operations
• Handle sensitive client information with complete confidentiality and discretion
• Coordinate with referral sources, including probation departments and family services
• Support practice growth by ensuring smooth client onboarding processes

Requirements

• Previous experience in administrative or receptionist roles, preferably in healthcare settings
• Strong written and verbal communication skills with a professional phone manner
• Proficiency with scheduling software, email management, and basic office applications
• Ability to handle sensitive mental health information with discretion and maintain strict confidentiality
• Reliable high-speed internet connection and quiet, professional home office environment
• Comfortable managing high-volume client interactions with patience and empathy
• Bonus if you have experience with mental health or social services environments
• It helps if you’re familiar with HIPAA compliance and healthcare documentation

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.