• Serve as the primary point of contact for guest communications, handling inquiries via phone and text with professional courtesy
  
• Provide instant, accurate information about property amenities, access details, and local services
  
• Guide guests through their stay, from pre-arrival instructions to departure procedures
  
• Perform initial assessment of maintenance requests and coordinate with local operations team
  
• Handle owner communications with discretion and professionalism
  
• Maintain detailed documentation of all guest interactions and property-related matters
  
• Create daily activity reports summarizing guest interactions and property status updates
  
• Utilize modern property management software and communication tools to ensure efficient service delivery
  
• Coordinate with on-site teams to resolve complex issues and ensure guest satisfaction
  
• Schedule and coordinate property repairs with vendors and guests
  
• Monitor and respond to emails from owners and vendors
  

• Exceptional English communication skills, both written and verbal
  
• Minimum 2 years of customer service experience, preferably in hospitality or property management
  
• Professional demeanor and ability to represent a luxury brand remotely
  
• Strong problem-solving abilities and attention to detail
  
• Tech-savvy with ability to quickly learn new software systems
  
• Reliable high-speed internet connection and quiet home office setup
  
• Ability to maintain consistent schedule within Hawaii Standard Time zone
  
• Experience with vacation rental or hotel operations preferred
  
• Comfort with multi-tasking and managing multiple communication channels
  
• Professional and positive attitude, especially in challenging situations
  

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.