Job Overview

Our client is seeking a Patient Intake & Scheduling Specialist to be the crucial first point of contact for people seeking healthcare services, turning their interest into action within minutes of their inquiry. This role combines the excitement of real-time lead conversion with meaningful administrative support, ensuring no opportunity is missed while contributing to life-changing patient outcomes. You’ll work in a fast-paced environment where your quick response and genuine care directly impact both business growth and patient satisfaction.

Client Overview

A growing healthcare practice focused on transforming lives through quality care. They’ve invested heavily in digital marketing to reach new patients and need rapid response capabilities to convert interested prospects into scheduled appointments. The practice values speed, professionalism, and genuine patient care.

Schedule  

• Monday - Friday, 0:00 AM/PM - 0:00 AM/PM PST, with 1 hour unpaid break (40 work hours per week); Flexible scheduling available. 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Respond to hot leads from social media marketing within 5-minute SLA.
• Make outbound calls to warm prospects who have expressed interest in services.
• Schedule appointments for potential new patients using practice management software.
• Handle inbound inquiries and provide information about available services.
• Process appointment cancellations, rescheduling requests, and basic patient questions.
• Complete administrative tasks including email management and documentation during lower lead periods.
• Document all patient interactions and maintain accurate records in CRM systems.
• Support general office operations and special projects as needed.

Requirements

• Strong phone communication skills and professional customer service approach.
• Ability to work flexible hours and provide coverage for time-sensitive lead response.
• Basic computer skills and comfort learning new software systems.
• Reliable high-speed internet connection for seamless remote work.
• Experience with appointment scheduling or customer service preferred.

Qualifications

• Healthcare industry familiarity or CRM experience is considered a bonus.

Why Join This Team?

• Work remotely with complete flexibility using your own equipment.
• Make a real difference helping people access important healthcare services.
• Combination role offering variety between lead response and administrative tasks.
• Supportive environment with clear processes and ongoing training.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.