Position Overview
We are seeking a highly motivated and persistent Collections Officer to join our team in a fully remote capacity. The ideal candidate will have a proven track record of successfully managing and collecting outstanding accounts. This role requires an individual who is resilient, determined, and maintains a high level of professionalism and ethical standards when dealing with clients in arrears. Your primary responsibility will be to manage a portfolio of accounts to ensure timely payments and reduce delinquency rates.
Schedule
- Monday - Friday 9 am to 6 pm Sydney, AEST with one hour unpaid break (6:00am - 3:00pm Manila Time); 40 hours per week
Independent Contractor Perks
- Permanent Work from Home
- Immediate Hiring
- Health Insurance Coverage for eligible location
- Proactively contact clients with overdue accounts to negotiate payment plans and settlements.
- Maintain accurate and up-to-date records of all collection activities, including calls, correspondence, and payment arrangements.
- Work closely with the customer service team to address client queries and disputes, ensuring a positive resolution.
- Conduct risk assessments on delinquent accounts to identify potential recovery issues and strategize appropriate action plans.
- Collaborate with legal advisors on cases that require legal action, providing all necessary documentation and support.
- Achieve monthly collection targets while adhering to company policies and regulatory guidelines.
- Provide feedback and insights on collection processes and strategies to improve efficiency and effectiveness.
- Proven experience as a B2B Collections Officer or similar role, preferably within the mortgage or financial services industry.
- Prior experience in skip-tracing to locate clients with overdue accounts.
- Strong negotiation and conflict resolution skills, with the ability to be firm yet empathetic.
- Excellent communication skills, both verbal and written, with the ability to convey messages clearly, confidently, and persuasively.
- High level of resilience and perseverance, with a track record of achieving or exceeding collection targets.
- Knowledge of legal proceedings related to debt recovery is advantageous.
- Proficiency in using collections software and Microsoft Office Suite.
- A commitment to maintaining the highest ethical standards and confidentiality.
Side Note
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This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder
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Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.