Looking to build your career with a fast-paced, customer-focused team supporting US-based automotive dealerships? We’re looking for a highly organized and personable professional who thrives in high-volume environments and enjoys being the first point of contact for customers. In this role, you’ll handle inbound calls, coordinate service appointments, support sales inquiries, and ensure a seamless customer experience across multiple locations—all while working remotely.

Schedule

• Monday to Friday 9am to 6pm Illinois time. Two 10-minute paid breaks and 1 hour of unpaid lunch; 40 hours per week

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Serve as the primary point of contact for incoming customer calls across multiple dealership locations
• Schedule and coordinate service appointments, ensuring efficient resource allocation and customer convenience
• Manage sales inquiry calls and coordinate with sales teams to schedule test drives and consultations
• Maintain accurate customer records in dealership management systems
• Handle high-volume call flow with professionalism and efficiency
• Provide exceptional customer service while maintaining a friendly, professional demeanor
• Coordinate with various departments to ensure smooth customer communication
• Participate in ongoing training to stay current with dealership products, services, and procedures

Requirements

• Proven track record in customer service, preferably in a high-volume call center environment
• Excellent English communication skills with clear pronunciation and professional phone manner
• Previous experience working remotely with US-based companies
• Strong computer literacy and ability to learn new software systems quickly
• Professional home office setup with reliable high-speed internet
• Exceptional multitasking abilities and attention to detail
• Strong problem-solving skills and ability to work independently
• Availability to work full-time during US Central Time business hours
• Commitment to confidentiality and professional standards
• Ability to complete 1–2 weeks of comprehensive initial training

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.