Client Overview

A growing property management business owner managing multiple rental properties alongside a coaching business. The operation focuses on maintaining organized systems, ensuring tenant support, and improving operational efficiency across both property management and business activities. This role supports day-to-day execution and helps bring structure, consistency, and reliability to ongoing operations.

Job Description

You will act as a hands-on operations and administrative support partner, helping manage daily tasks across property management and general business operations.

This role is highly execution-focused and requires someone who is organized, proactive, and comfortable handling follow-ups, communication, and system tracking. You will help ensure that nothing falls through the cracks, from tenant communication and rent tracking to maintenance coordination and administrative tasks.

You will also support light business operations, including occasional webinar assistance and basic administrative tasks.

Schedule

• Monday-Friday 8AM-3:30PM - EST; 35h per week

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Responsibilities

General Operations & Administrative Support

• Manage reminders, deadlines, and follow-ups for time-sensitive tasks
• Organize and manage email inboxes, flag urgent items, and draft basic responses
• Handle phone communication, including returning calls and following up with tenants, vendors, and agencies
• Maintain simple trackers and logs (rent payments, repairs, bills, grants, etc.)
• Assist in creating and improving SOPs and internal processes

Property Management & Tenant Support

Rent & Tenant Communication

• Contact tenants via phone, text, or email regarding rent due, late payments, or payment arrangement
• Assist tenants with making payments online when needed
• Send reminders and follow-ups for balances and deadlines

Bills, Utilities & Financial Tasks

Pay utility bills (electric, gas, water) using provided systems
Contact utility companies to:

• Set up or close accounts
• Confirm payments
• Resolve billing issues
• Arrange payment plans if needed

Assist with real estate tax payments and payment arrangements

Rental Assistance & Grants

• Apply for rental assistance programs and grants on behalf of tenants
• Gather required documents and submit applications
• Follow up with agencies on application status
• Track all applications and provide updates

Maintenance, Repairs & Inspections

• Coordinate scheduling between tenants and contractors
• Confirm appointment times and ensure tenant communication
• Follow up to confirm completion of work (including photos when needed)
• Track repairs, costs, and timelines in spreadsheets
• Ensure inspections and maintenance are completed on time

Paperwork & Documentation

• Complete forms related to leases, renewals, inspections, and grants
• Organize and store documents in shared folders (Google Drive/Dropbox)
• Maintain up-to-date tenant and property records

Property Marketing & Leasing Support (As Needed)

• Post and update rental listings on approved platforms
• Respond to basic inquiries from potential tenants
• Pre-screen leads using simple criteria (income, vouchers, etc.)

Coaching Business & Webinar Support (Occasional)

• Support live webinars when scheduled (typically evenings EST, if resumed)
• Assist with engagement during webinars
• Upload recordings and share replay links
• Organize post-webinar materials and follow-ups

Personal & Scheduling Support (Occasional)

• Assist with scheduling appointments and reminders
• Handle simple research tasks
• Provide light personal administrative support when needed

Requirements

• Minimum 2–3 years of experience in property management, operations, or administrative roles (US-based preferred)
• Strong written and verbal English communication skills
• Comfortable handling phone calls and follow-ups
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and keep systems updated consistently
• Experience using spreadsheets and basic tracking systems
• Ability to work independently and take initiative
• Comfortable working in a fast-paced, multi-task environment

Highly Regarded Skills & Experience

• Experience with rent collection, tenant communication, or property management systems
• Experience coordinating maintenance and contractors
• Familiarity with rental assistance programs or housing-related processes
• Experience supporting small business owners or entrepreneurs
• Comfortable with social media platforms or webinar tools (Zoom, etc.)

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

 Reminder 

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.