Position Summary:

This role provides technical support for the client's life safety equipment, troubleshooting issues across product lines, and guiding clients through solutions with exceptional customer service. Responsibilities include hardware/software installation and configuration, issue resolution, and thorough documentation. Success in this role requires strong communication skills, attention to detail, and a customer-first mindset, along with a solid understanding of network fundamentals and a collaborative, adaptable approach.

Schedule:

• Mondays to Fridays, 2:00 to 6:00 pm (US Eastern Time, 20 hours per week, 4 hours per day)
• Potential to transition into a full-time role in the future

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Duties and Responsibilities:

• Troubleshoot technical issues for life safety equipment across all product lines.
• Provide exceptional customer service when working directly with communities and clients affiliated with our equipment.
• Use critical thinking to apply solutions and resolve technical issues presented on a case-by-case basis.
• Talk clients through a series of actions to resolve a problem.
• Install and configure hardware and software.
• Walk clients through the configuration of hardware and software when applicable.
• Proficient in Microsoft Office Suite, Microsoft Teams, or similar software, with the ability to learn new tools.
• Performs other duties as assigned.

Education and Experience:

• Required:
• Minimum 2 years of experience handling customer service and/or tech support roles in BPOs (voice)
• Good verbal English communication skills
• Basic knowledge of JavaScript or light scripting/coding experience (e.g., reading, understanding, or modifying simple scripts)
• High school diploma or equivalent
• Successful completion of on-the-job training

• Preferred:
• Associate degree
• Technical support or technology-based background
• At least 3 years of related experience

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.