Schedule: Full-time (40 hours per week), Monday through Friday, 9am to 5pm EST

Client Timezone: Eastern Time (New York)

Job Description: You’ll be the central nervous system of a thriving property management operation, serving as the critical link between tenants, contractors, and property operations. This role puts you at the heart of real estate operations where your problem-solving skills and organizational expertise directly impact tenant satisfaction and business success. You’ll work directly with a physician-owner who values efficiency and reliability, giving you significant autonomy to manage day-to-day operations while building systems for long-term growth.

Responsibilities:

• Answer and triage emergency tenant calls including leaks, lockouts, maintenance issues, and urgent repairs
• Coordinate dispatch of appropriate contractors and workmen from established network for property maintenance
• Maintain accurate accounting records for rental payments, expenses, and bill tracking across all properties
• Prepare organized financial documentation for year-end tax preparation and accountant submission
• Handle New York City Housing and Preservation Development (HPD) registrations and building department communications
• Process violation notices and coordinate with legal team when required for compliance issues
• Research and assist in hiring full-time maintenance staff and service providers
• Support vacation rental operations in Hamptons and coordinate with marketing companies
• Serve as primary communication hub between property owner and all service providers and tenants

Requirements:

• Strong communication skills for handling tenant emergencies and contractor coordination under pressure
• Basic bookkeeping experience and comfort with financial record-keeping systems
• Ability to work independently and make sound decisions during emergency situations
• Reliable internet connection and professional phone setup for remote emergency response
• Bonus if you have property management, real estate, or facilities management experience
• It helps if you’re familiar with New York City building regulations and compliance requirements
• Bonus if you have experience with phone systems like RingCentral, JustCall, or Google Voice

Why Join This Team?:

• Full autonomy to manage operations with a supportive, hands-off owner who trusts your expertise
• Stable, established business with consistent revenue from long-term rental properties
• Growth opportunity as vacation rental portfolio expands into premium markets
• Modern, flexible remote work environment with all necessary tools and systems provided
• Direct impact on tenant satisfaction and business success with measurable results
• Fair compensation with potential for expanded responsibilities as business grows

Apply now. Start helping.