Overview

Join a rapidly scaling healthcare coverage management company as a vital link between patients and essential benefits. You will utilize your multilingual skills to guide patients through the enrollment process for life-changing programs like Medicaid and Medicare in a 100% remote, tech-enabled environment.

Schedule

• Flexible schedule, All U.S. time zones (Pacific–Eastern) (40 work hours per week)

Responsibilities

• Conduct outbound calls (80%) and handle inbound calls (20%) related to healthcare coverage opportunities
• Guide patients through enrollment for Medicaid, Medicare, and ACA Marketplace programs
• Assist patients in completing applications and ensure successful enrollment
• Accurately enter and maintain patient data in CRM systems
• Communicate clearly and compassionately in Mandarin, Cantonese and Vietnamese
• Use Five9 dialing software and Salesforce CRM for daily operations
• Maintain strict HIPAA compliance and patient confidentiality
• Outreach to patients from healthcare center rosters to connect them with federal benefits

Requirements

• Fluent bilingual communication skills in English, Mandarin or Cantonese or Vietnamese (conversational proficiency required)
• Experience with outbound calling and customer service
• Tech-savvy with the ability to manage multiple software platforms simultaneously
• Strong communication skills with a genuine desire to help patients
• Reliable high-speed internet for remote work
• Bonus: Experience in healthcare or insurance industries
• Preferred: HIPAA certification or willingness to obtain one

Why Join This Team?

• Make a meaningful impact by helping patients access critical healthcare coverage
• Fully remote role with flexible scheduling across U.S. time zones
• Join a fast-growing company with immediate advancement opportunities
• Work with a modern tech stack, including Salesforce and Five9
• Month-to-month engagement with strong potential for long-term growth
• Competitive compensation with no pressure selling—all services are provided free to patients

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.