Client Overview
Join a thriving boutique wellness studio in regional Australia that’s transformed from a large multi-class operation into an intimate, focused Pilates sanctuary with 14 reformers. The studio owner values work-life balance and understands the importance of family time, creating a supportive environment where you can make a real impact on people’s wellness journeys while building meaningful client relationships.
Job Overview
You’ll be the welcoming voice that connects new clients with their wellness journey while nurturing existing relationships to build a loyal community. This role puts you at the heart of a boutique wellness business where every interaction matters. You’ll work with cutting-edge wellness management software to make data-driven recommendations that directly impact business growth, all while helping people achieve their health and wellness goals from the comfort of your home office.
Schedule: Part-time (20 hours per week); flexible 3-4 days weekly, either 12:00 PM - 4:00 PM or 9:30 AM - 2:30 PM Australian Eastern Time
Client Timezone: Australian Eastern Time (East Coast)
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Responsibilities
- Conduct warm phone calls and text message follow-ups through MindBody lead management system
- Offer complimentary trial classes to prospective clients and guide them through their first studio experience
- Upsell existing pass holders to membership packages using consultative sales techniques
- Reconnect with previous clients who haven’t visited recently to bring them back into the community
- Design and implement targeted promotional campaigns for client segments (such as 90-day inactive clients)
- Analyze MindBody statistics and reports to identify trends and provide actionable business insights
- Create and manage Facebook and Instagram advertising campaigns to attract new clients
- Collaborate with studio owner on retention strategies and business development initiatives
Requirements:
- 1-2 years of customer service or sales experience with proven ability to build rapport over the phone
- Strong communication skills for both phone conversations and text-based client interactions
- Sales experience with demonstrated ability to upsell and convert leads into loyal customers
- Basic analytical skills to interpret reports, identify patterns, and make data-driven recommendations
- Bonus if you have experience with MindBody booking and management software
- It helps if you have social media advertising experience, particularly with Facebook and Instagram ads
- You bring enthusiasm for wellness and helping people achieve their health goals
Why Join This Team?:
- Work remotely with complete flexibility in your schedule and location
- Make a direct impact on people’s wellness journeys in a supportive, family-friendly environment
- Opportunity to grow your skills in wellness industry software and social media marketing
- Collaborate with a business owner who values work-life balance and understands family priorities
- Stable, growing boutique business with potential for role expansion as the studio grows
- Competitive hourly rates with transparent, on-time payment
Side Note
-
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder
-
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.