Senior E-commerce Operations & Customer Support Coordinator
Primary Objective
Own inbound customer and wholesale communication while supporting core e-commerce and logistics operations. This role should reduce executive interruption and create structured operational flow across support, fulfillment, and systems.
Schedule: Open to weekend schedule, EST Dover DE
Independent Contractor Perks
Schedule: Open to weekend schedule, EST Dover DE
Independent Contractor Perks
• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring
Core Responsibilities
Email & Communication Management
• Help set up and Manage shared inboxes (support, logistics, wholesale)
• Triage and prioritize daily inbound communication
• Draft professional responses with strong written English
• Use templates and maintain SOP response library
• Identify issues requiring escalation
• Maintain inbox zero discipline
E-commerce Platform Management
• Navigate WooCommerce backend confidently
• EasyShip or ShipStation
• Quickbooks (basic)
Systems & Workflow Management
• Identify and set up task management tools (ClickUp, Asana, Trello, Notion, etc.)
• Maintain internal issue tracker
• Document recurring issues and improve SOPs
• Tag and categorize customer inquiries
• Support process improvement and automation initiatives
Required Skills
• Excellent written English with professional tone control
• Prior experience in e-commerce customer support
• Strong familiarity with WooCommerce or similar platforms
• Organized and process-driven
• Detail-oriented and calm under pressure
• Strong documentation habits
• Able to work independently without constant supervision*****
Preferred Experience
• Experience in positions where they are creating solutions, not bringing problems.
• Experience handling shipping software (ShipStation, EasyShip, etc.)
• Familiar with Microsoft 365 and shared mailbox environments
• Basic spreadsheet proficiency
• Experience handling payment disputes or chargebacks
Side Note
- This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder
- Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
8:00 am to 5:00 pm Dover Time, Eastern - with one hour of unpaid break (8 hours per day, 40 hours per week) open to weekend schedule, EST Dover DE
Published on
Mar 09 2026
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/5
4.9/5Senior E-commerce Operations & Customer Support Coordinator
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
8:00 am to 5:00 pm Dover Time, Eastern - with one hour of unpaid break (8 hours per day, 40 hours per week) open to weekend schedule, EST Dover DE
Published on
Mar 09 2026
“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”
— Zyrrah D, Bookkeeper
4.9/54.9/5