Job Overview

Our client is seeking a versatile assistant to develop and lead the digital identity of an e-commerce brand from the pre-launch phase through to full-scale operations. This role is a blend of creative strategy, content production, and operational support. You will be responsible for creating a cohesive brand voice, managing high-quality content calendars, and handling the essential backend e-commerce tasks that drive growth and customer satisfaction.

Schedule

• Monday - Friday, Flexible during business hours, Perth, Australia( 40 work hours per week)

  Note: E-commerce operations run 24/7, allowing for flexibility in managing the 40-hour work week.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

Social Media Strategy & Branding

• Develop, manage, and execute a yearly social media strategy across all platforms (pre- and post-launch).
• Create a comprehensive social media plan/strategy, including color palette, style, typography, posting cadence, and platform-specific best practices (pre-launch).
• Establish and maintain cohesive brand guidelines to ensure consistent messaging, visual identity, and tone across all digital channels (pre- and post-launch).
• Create a cohesive and visually compelling online brand presence aligned with brand guidelines (pre- and post-launch).

Content Creation & Scheduling

• Create, edit, and schedule social media posts and stories, tailoring visuals and messaging to the brand’s style and platform-specific needs.
• Utilize existing photo and video content and enhance it to align with brand aesthetics (pre- and post-launch).
• Develop and maintain social media content calendars, ensuring content is strategically aligned with business goals and campaigns (pre- and post-launch).

Audience Engagement & Customer Experience

• Engage with social media audiences, respond to inquiries, and manage inbox communications in line with brand voice (pre- and post-launch).
• Handle customer service and client experience management, ensuring all interactions reflect the brand’s identity (post-launch).
• Support the development of policies, such as returns, to align with brand positioning and customer expectations (pre-launch).

E-commerce & Operational Support

• Perform basic Shopify e-commerce management tasks (post-launch).
• Assist with SEO optimization efforts and monitor social media performance through analytics tools (pre- and post-launch).
• Organize business files and backend systems (Dropbox), ensuring easy access, clarity, and alignment with brand documentation (pre- and post-launch).
• Assist with basic bookkeeping, including creating visually clear financial spreadsheets of all past and present expenditures (pre- and post-launch).
• Support the completion of the business plan and other pre-launch preparation activities.

Brand Growth Support

• Contribute to brand-building activities in preparation for launch and ongoing brand expansion.
• Ensure all communications, visual assets, and campaigns adhere to established brand guidelines.

Requirements

• Proven experience in social media management, strategy development, and brand execution.
• Strong understanding of branding principles and the application of brand guidelines.
• Creative proficiency in tools such as Canva, CapCut, or similar video/image editing software.
• Basic e-commerce platform experience, preferably with Shopify.
• Experience with social media analytics and performance tracking.
• Excellent communication skills for community engagement and customer service.
• Ability to work independently with minimal supervision in a 100% remote environment.

Qualifications

• Basic understanding of SEO principles (Preferred).
• Experience in pre-launch strategy for startups or new e-commerce brands (Preferred).
• Proficiency in organized file management (Dropbox) and basic financial record-keeping (Preferred).

Scope

• Fully remote work with autonomy and long-term partnership potential.
• Access to professional photo and video content library.
• Pre-launch phase allows time for strategy development and system setup.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.