Client Overview
A growing vacation rental management business specializing in high-quality homes and premium guest experiences. The company focuses on strong operational systems, thoughtful property presentation, and exceptional hospitality for both guests and homeowners. With a small but expanding team, the business is building efficient processes that allow it to scale while maintaining a high standard of service.

Job Description
We are looking for a highly organized and reliable Guest Experience & Operations Coordinator to support the daily operations of a vacation rental portfolio.

In this role, you will help ensure that guest communication runs smoothly, homes are ready for every arrival, cleaning schedules stay on track, and maintenance issues are resolved quickly. You will work closely with leadership and the operations team to keep day-to-day coordination organized and efficient.

This position is ideal for someone who enjoys problem-solving, working with systems and checklists, and ensuring operational details are handled consistently.

Schedule: 40 hours per week, Wednesday – Sunday, 11:00 AM – 8:00 PM CST (1-hour lunch break)
Days Off: Monday and Tuesday
Client Timezone: Central Time (CST) 

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities
Guest Communication

• Monitor guest messages across booking platforms and respond to routine inquiries
• Ensure guest questions are answered quickly and professionally
• Escalate urgent issues or unusual situations when necessary
• Assist with resolving guest concerns and maintaining a positive guest experience
• Ensure automated messaging systems are functioning properly

Cleaning Coordination

• Schedule cleaning teams between guest stays
• Confirm cleaning completion before guest arrivals
• Communicate scheduling changes with cleaning teams
• Follow up on quality issues if needed
• Ensure properties meet presentation standards before check-ins

Vendor & Maintenance Coordination

• Coordinate maintenance requests and dispatch vendors when needed
• Track open repair tasks until they are resolved
• Maintain communication with service providers
• Document maintenance activity and updates

Guest Issues & Damage Coordination

• Document guest-reported issues
• Coordinate maintenance responses for property issues
• Assist with damage claim documentation and tracking
• Follow up until issues are resolved

Property Onboarding Support

• Support operational tasks when new properties join the portfolio
• Collect property details and documentation
• Organize amenity and inventory lists
• Coordinate vendor introductions and walkthrough scheduling
• Track onboarding tasks and checklists

Tools & Systems
Experience with these tools is helpful but not required. Training will be provided.

• Property management platforms (OwnerRez)
• Airbnb and VRBO messaging systems
• Slack
• Notion
• Google Workspace
• Resort Cleaning or similar scheduling tools

Requirements

• 2–3 years of experience supporting hospitality, property management, or customer service operations
• Strong written and spoken English communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple operational tasks simultaneously
• Comfortable working with structured systems, checklists, and processes
• Reliable and responsive when handling guest and operational matters
• Ability to work independently in a remote environment

Highly Regarded Skills & Experience

• Experience with vacation rental or short-term rental operations
• Background in hospitality or property management
• Experience supporting guest communication or booking platforms
• Experience coordinating vendors, cleaners, or service providers

Ideal Candidate Traits

• Organized and process-oriented
• Calm and professional when handling operational issues
• Reliable and consistent in completing tasks
• Strong communicator with a service-focused mindset
• Comfortable working in a fast-paced operational environment

Why Join This Team?

• Opportunity to work with a growing hospitality business
• Play a key role in delivering excellent guest experiences
• Work closely with leadership and contribute to operational improvements
• Remote work environment with structured responsibilities
• Long-term opportunity to grow within a scaling business

Apply now. Help deliver exceptional guest experiences and smooth property operations.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.