E-Commerce Customer Support Assistant | Jewellery Retail | Remote | Immediate Hiring

Job Overview

The client is seeking a virtual assistant to handle online administrative duties and customer support for their jewellery business. This role will focus on managing customer complaints, queries, repairs coordination, and general administrative tasks that require prompt attention and professional communication. The position requires someone who can provide excellent customer service to ensure clients receive the high-quality support they deserve when purchasing luxury items.

Client Overview

The client operates a jewellery business with both physical store and online sales channels. The business handles high-value luxury items and serves customers both domestically and internationally

Schedule:

• Mon-Fri 9:00 AM - 5:00 PM GMT (flexible hours to be confirmed)
• Client Timezone: Greenwich Mean Time (GMT) / United Kingdom

Responsibilities

• Handle customer complaints, queries, and repair requests via email, WhatsApp, and other digital platforms.
• Manage administrative tasks related to online and in-store operations including order tracking and issue resolution.
• Coordinate with shipping carriers and customs to resolve delivery issues for high-value items sent internationally.
• Communicate with customers via phone when email or digital communication is insufficient to resolve issues.
• Provide timely responses to customer inquiries to ensure excellent service standards are maintained.
• Support the business owner by managing time-consuming administrative duties that impact customer service quality.

Must-Have Requirements

• Proven experience in e-commerce customer support or virtual assistant roles.
• Strong communication skills for both written correspondence and phone conversations with customers.
• Ability to handle administrative tasks independently and manage customer service issues professionally.

Nice-to-Have Requirements

• Experience working with luxury goods or jewellery businesses.
• Familiarity with international shipping processes and customs procedures.
• Experience using WhatsApp, email platforms, and customer service management tools.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder 

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.