Job Overview:

Step into the exciting world of hospitality as the primary point of contact for guests and the operational hub for property management activities. This dynamic full-time remote role puts you at the center of guest relations, where you’ll ensure smooth arrivals, resolve challenges with creativity and professionalism, and coordinate with local teams to maintain pristine property standards. You’ll be the voice of the company, handling real-time communications through professional phone systems while managing the complete guest journey from booking to checkout.

Client Overview:

Become an integral part of a successful vacation rental management company that creates unforgettable experiences for travelers while maximizing property owner returns. This innovative hospitality business operates across multiple premier booking platforms and prides itself on exceptional guest service, seamless property operations, and cutting-edge remote work integration. You’ll join a team that values communication, problem-solving, and delivering five-star experiences in the rapidly growing short-term rental industry.

Schedule:

• Mondays to Fridays, with a 1-hour unpaid break (40 hours per week)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Responsibilities:

• Serve as primary guest liaison, handling all correspondence and communication across multiple platforms
• Handle incoming reservation requests. Confirm details with clients, provide quotes, and accurately input reservation information into our booking system
• Resolve guest issues promptly and professionally to ensure exceptional experiences
• Coordinate maintenance requests and property repairs with local service teams
• Manage cleaning schedules and property preparation between guest stays
• Handle incoming calls through the professional Vonage phone system with a dedicated extension
• Oversee guest arrivals, departures, and check-in processes for seamless transitions
• Support comprehensive property management operations across Airbnb, VRBO, and other platforms
• Provide weekend coverage during peak guest activity periods

Requirements:

• At least 2 years of experience in property management, hospitality, or customer service industries
• Minimum 1 year of experience working with US clients
• Exceptional communication skills with the ability to handle challenging situations professionally
• Proven multitasking abilities with strong prioritization and organizational skills
• Familiarity with Airbnb, VRBO, or similar vacation rental platforms preferred
• ​Comfort with phone systems, apps, and technology integration
• Flexibility to work weekends and non-traditional hours as needed for guest coverage
• Strong problem-solving skills with a guest-focused mindset
• Commitment to long-term employment in a growing hospitality business

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.