Job Overview

Embark on an exciting career opportunity as a Sales and Customer Management Agent for a booming removal and body cleaning service in Brisbane. In this pivotal role, you’ll be at the forefront of the company’s growth, directly impacting its success by converting leads into satisfied customers.

You’ll leverage your exceptional communication skills to present services, secure bookings, and ensure an outstanding customer experience from initial contact through service completion. This position blends sales prowess and customer service excellence, allowing you to contribute to a rapidly expanding business while developing your professional skills.

Client Overview

Join a thriving removal and body cleaning business in Brisbane that’s experiencing rapid growth! This dynamic company is revolutionizing the local service industry with its commitment to excellence and customer satisfaction. As they expand their operations, they’re seeking a talented individual to play a crucial role in their continued success.

Schedule

Monday - Friday, 5:00 PM – 9:00 PM, Saturday - Sunday, 9:00 AM – 3:30 PM, with 30 minutes unpaid break (approx. 23 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Engage with potential clients from various lead sources, showcasing premium removal and body cleaning services with enthusiasm and expertise
• Transform inquiries into confirmed bookings, aiming to secure 5–10 new jobs each week
• Provide top-notch customer service by managing expectations, confirming appointments, and addressing concerns promptly
• Conduct pre-move confirmation calls to ensure smooth operations and customer satisfaction
• Handle initial customer inquiries and minor complaints professionally, escalating complex issues when necessary
• Maintain meticulous records of all customer interactions and sales activities in the CRM system
• Collaborate closely with the business owner to refine sales strategies and enhance overall customer satisfaction
• Contribute innovative ideas to improve sales processes and customer experience

Requirements

• Excellent verbal and written communication skills in English, with the ability to engage clients effectively over the phone
• Previous experience in sales or customer service roles, preferably in a service-based industry
• Strong self-motivation and ability to work independently in a remote setting
• Exceptional problem-solving skills and a talent for turning customer concerns into positive outcomes
• Proficiency in using customer relationship management (CRM) software and comfort with digital tools
• Ability to maintain a positive attitude while making multiple phone calls throughout the day
• Strong time management skills and capability to work with the schedule
• Adaptability and eagerness to grow with a rapidly expanding business
• Ability to work in the Brisbane, Australia time zone

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.