Job Overview You’ll be the vital connection between sales and production teams, ensuring seamless order fulfillment for a thriving custom textile business. This role offers the opportunity to take ownership of critical processes that directly impact customer satisfaction and business growth. You’ll work remotely while helping streamline operations, with potential for role expansion as the business continues to grow.
Client Overview A growing custom towel and linen supplier serving B2B clients across North America, helping businesses showcase their brands through high-quality customized products. They source premium textiles internationally and customize them with client logos through in-house printing and specialized processes. The company is expanding digital capabilities with new website features while maintaining focus on exceptional customer service and operational efficiency.
Schedule Monday - Friday, 12:00 PM – 4:00 PM Eastern Time (20 work hours per week)
Independent Contractor Perks -Permanent work from home -Immediate hiring
Responsibilities
Process incoming customer inquiries and prepare detailed, accurate quotes
Handle complete order processing from Shopify backend system to production queue
Create comprehensive order sheets with specifications, quantities, and printing methods for production team
Serve as primary liaison between sales and production departments
Manage email communications and maintain organized order documentation
Track order status and production progress across multiple ongoing projects
Create quick mockups and graphics to support customer presentations
Maintain streamlined workflow processes that keep operations running smoothly
Requirements
Previous experience in administrative roles with order processing or similar backend operations
Strong email communication skills and attention to detail in documentation
Experience with e-commerce platforms, particularly Shopify backend systems
Excellent organizational abilities and capacity to manage multiple orders simultaneously
Ability to work independently in a remote environment with minimal supervision
Bonus: Adobe Illustrator experience for creating customer mockups
Helpful: Experience in manufacturing, printing, or textile industries
Side Note This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Reminder Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.