Job Overview
Our client is looking for a dynamic team member to join them in revolutionizing the construction industry through innovative knowledge management and training solutions. As their Operations and Community Manager, you’ll be at the forefront of streamlining processes, enhancing client experiences, and fostering a thriving community of builders and industry experts. This role offers an exciting opportunity to leverage cutting-edge AI and automation tools while making a tangible impact on the success of construction professionals.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM Sydney Time, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Responsibilities

• Implement and manage a centralized knowledge base, ensuring easy access to all company resources and client information
• Oversee client onboarding, community engagement, and support processes, optimizing for efficiency and satisfaction
• Coordinate and moderate weekly Mastermind calls, extracting key insights for content repurposing
• Manage financial processes, including payment monitoring, subscription adjustments, and reporting
• Plan and execute both virtual and in-person events, including international trips
• Develop and maintain comprehensive client profiles to enable personalized support and targeted resource recommendations
• Collaborate with the content team to ensure seamless integration of community insights into course materials and resources

Scopes

• Lead the implementation of a comprehensive knowledge management system by Q3 2024
• Achieve a 95% client satisfaction rate for onboarding and support processes by Q4 2024
• Reduce operational inefficiencies by 40% through process optimization and automation by Q1 2025
• Successfully plan and execute quarterly in-person events and at least one international trip annually

Requirements

• Proven experience in operations management, preferably in a SaaS or education-focused environment
• Strong proficiency in project management tools and knowledge management systems
• Excellent communication skills with the ability to engage effectively with clients and team members
• Experience with community management and moderation in online platforms
• Familiarity with financial management tools and basic accounting principles
• Demonstrated ability to implement and optimize workflows using various software tools
• Adaptability and eagerness to learn new technologies, especially in AI and automation

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.