Job Overview

Step into a dynamic role where you’ll be at the forefront of virtual mental healthcare delivery, combining healthcare expertise with digital innovation. As a Case Manager, our client is looking for someone to facilitate life-changing connections between clients and mental health services through state-of-the-art video conferencing platforms. This position offers an opportunity to make a meaningful impact while working in a modern, flexible environment that embraces the future of healthcare delivery. You’ll be instrumental in ensuring seamless service delivery, coordinating virtual care sessions, and maintaining exceptional client relationships in a fully remote setting.

Client Overview

Join an innovative mental health services organization that’s revolutionizing healthcare delivery through virtual solutions. This forward-thinking nonprofit is dedicated to making mental health support accessible and convenient through cutting-edge digital platforms. With a mission to transform lives through technology-enabled care, they’re pioneering the future of mental health services delivery.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM PST, with a 1-hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Manage and coordinate virtual client care sessions through video conferencing platforms
• Facilitate seamless client experiences by managing digital meeting spaces and virtual waiting rooms
• Schedule and coordinate client appointments while maintaining optimal service delivery flow
• Provide compassionate client support through various digital communication channels
• Execute efficient virtual room management and participant coordination during sessions
• Ensure smooth technical operations of virtual service delivery platforms
• Maintain detailed digital records while adhering to HIPAA compliance standards
• Coordinate with healthcare team members to optimize client care delivery
• Implement and maintain virtual client engagement protocols
• Monitor and manage client scheduling systems to maximize service efficiency

Requirements

• Previous experience in healthcare industry or medical background required
• Demonstrated expertise in virtual communication platforms, especially Zoom
• Strong understanding of HIPAA compliance and healthcare privacy regulations
• Excellent virtual communication skills and professional online presence
• Proven ability to manage multiple clients and schedules in a virtual environment
• Experience with digital healthcare delivery systems preferred
• Strong technical aptitude and ability to troubleshoot basic connectivity issues
• Exceptional organizational and time management skills
• Ability to work independently in a remote environment
• Reliable high-speed internet connection and quiet home office space required
• Commitment to maintaining client confidentiality and professional boundaries in a virtual setting

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.