Job Overview

Step into an exciting remote role where you’ll be the vital link between patients and our medical team. As a Patient Care Coordinator, you’ll leverage modern healthcare technology to ensure seamless patient care coordination while working from the comfort of your home. This position offers comprehensive training, steady full-time hours, and the opportunity to build a career in healthcare administration. Our client is looking for a dynamic team member who values initiative, communication excellence, and a patient-first mindset.

Client Overview

Join a modern, growing eye care practice that’s revolutionizing patient care through a perfect blend of technology and personalized service. This established healthcare provider delivers exceptional medical care while maintaining a strong focus on patient experience and accessibility. Their commitment to excellence has made them a trusted name in their community, with a reputation for outstanding patient outcomes and service.

Schedule

• Monday - Friday (Rotating 4-day work week), 8:00 AM - 7:00 PM PST, with 1 hour unpaid break (40 work hours per week) Note: Your day off will rotate and can be Wednesday, Thursday, or Friday depending on the week.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Serve as the primary point of contact for patient communications, handling both inbound and outbound calls with professional courtesy
• Manage patient scheduling system to coordinate appointments efficiently
• Process patient inquiries through multiple channels including phone, email, and text messaging
• Conduct insurance verification and benefits coordination
• Execute vital administrative tasks to support practice operations
• Maintain detailed patient records and correspondence
• Coordinate with the medical team to ensure smooth patient care workflow
• Facilitate patient follow-ups and appointment confirmations
• Provide exceptional customer service while maintaining strict patient confidentiality

Requirements

• Must be fluent in speaking Spanish (Required)
• Proven track record of professional communication skills and phone etiquette
• Strong multitasking abilities in a fast-paced environment
• Proficiency with computer systems and ability to learn new software platforms
• Excellent organizational and time management skills
• Ability to maintain composure and professionalism in all patient interactions
• Reliable high-speed internet connection and quiet home office space
• Commitment to patient confidentiality and HIPAA compliance
• Detail-oriented with strong problem-solving abilities

Qualifications

• Previous experience in healthcare administration or customer service preferred

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.