Job Overview

Our client is a dynamic electrical company looking for a highly organized and proactive individual to make a significant impact on their growing business. They're ready to transform their operations, and needs your expertise to build the foundational systems that will drive future success. This is an incredible opportunity to shape processes, leverage technology, and directly contribute to scaling a business from the ground up, freeing the owner to focus on strategic growth.

Role Scope

This role is pivotal in transforming a sole-operator electrical business into a systemized and scalable enterprise. You will be responsible for building the operational backbone, significantly reducing the owner's administrative burden, and enabling strategic growth by implementing efficient processes across client management, finance, and marketing. Your work will directly impact overall efficiency, enhance the client experience, improve financial health, and increase the business's capacity for future expansion.

Schedule

• TBD but most likely flexible within 9:00 am - 6:00 pm Sydney time (20 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

• Manage end-to-end client and job administration within Tradify, including customer profile creation, job card generation, scheduling, and confirmation communication.
• Ensure timely and accurate financial management by processing client invoices, diligently following up on overdue payments, and managing supplier bills and reconciliations in Xero.
• Enhance our client's digital presence through consistent social media scheduling (Facebook, Instagram) and monthly email marketing campaigns via Mailchimp.
• Conduct market research to identify potential new clients or suppliers (e.g., swimming pool suppliers) and support business development initiatives.
• Document existing administrative workflows and create comprehensive Standard Operating Procedures (SOPs) for all recurring tasks, particularly around Tradify usage.
• Maintain and update website content and service pages as needed using WordPress.
• Proactively identify and suggest improvements for operational efficiency, software utilization, and overall business processes.

Requirements

• Proven experience in administrative support or assistant roles, preferably within a trade or service-based business.
• Proficiency with business management software, specifically Tradify and Xero.
• Experience with email marketing platforms (e.g., MailChimp) and social media scheduling tools.
• Familiarity with website content management systems (e.g., WordPress) is highly desirable.
• Exceptional organizational skills, meticulous attention to detail, and strong time management abilities.
• Excellent communication skills, both written and verbal, for effective client interaction and internal documentation.
• Self-motivated, proactive, and capable of working independently to meet deadlines and anticipate needs.
• A strong desire to systemize processes, create order out of 'chaos', and contribute directly to business growth.

Additional Expectations

• A proactive mindset, consistently seeking out solutions and process improvements.
• Interest in leveraging technology and AI tools for enhanced efficiency and process automation.
• Ability to document processes clearly and create a comprehensive, searchable knowledge base.
• Strong initiative to take ownership of tasks and drive projects forward with minimal supervision.
• Commitment to maintaining a high level of accuracy, professionalism, and confidentiality.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.