Job Overview
Our client is seeking a detail-oriented Settlements Officer to coordinate and finalise financial settlement processes for business customers and channel partners.
This role involves verifying transaction documentation, ensuring timely disbursements, resolving discrepancies, and maintaining compliance with internal policies and funder requirements. Success in this position requires exceptional attention to detail, strong communication skills, and a proactive approach to improving processes and systems.
Client Overview
Our client is a tight-knit, collaborative, and solution-driven team. Their core values guide how they work internally and how they support customers and partners.
Energetic
- Act with initiative, responsibility, and efficiency
- Respond promptly to internal and external stakeholders
- Anticipate future needs and propose proactive solutions
Accessible
- Communicate openly, honestly, and constructively
- Prioritize the human element in interactions — knowing when to pick up the phone
- Maintain regular check-ins to ensure alignment
Solution-Oriented
- Provide actionable solutions rather than simply completing tasks
- Identify opportunities to improve systems and processes
- Share knowledge, document best practices, and support team development
Empathetic
- Collaborate as a unified and supportive team
- Seek to understand before responding
- Maintain professionalism while respecting individual circumstances
Sustainability
- Contribute to environmentally responsible and community-focused initiatives
- Support cleaner, more efficient technologies and business practices
Schedule: Flexible during client business hours (Australian time) (40 Hours per week)
Independent Contractor Perks
- Permanent work-from-home setup
- Immediate hiring
- Paid public holidays
- Paid time off (PTO) eligibility after 90 days
- HMO/health insurance coverage (available in eligible locations after 90 days)
Responsibilities
Settlement Processing
- Process settlement transactions accurately and within required timeframes
- Verify documentation and payment instructions for completeness and compliance
- Conduct daily follow-ups to resolve discrepancies
- Coordinate efficiently with internal teams, partners, and customers
Compliance & Risk Management
- Identify and mitigate potential settlement risks
- Ensure all documentation and audit trails meet compliance and funder standards
Stakeholder Communication
- Serve as the primary point of contact for settlement-related queries
- Resolve documentation errors and payment discrepancies promptly
- Provide clear and timely updates to internal and external stakeholders
Process & Systems Improvement
- Contribute to refining settlement procedures and operational tools
- Support initiatives that improve accuracy, efficiency, and customer experience
Required Qualifications
- Exceptional attention to detail and accuracy
- Strong problem-solving skills to identify and resolve discrepancies
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office or equivalent tools
- Ability to manage multiple tasks in a structured, deadline-driven environment
Highly Regarded
- Experience in settlements, financial operations, banking, commercial lending, or loan processing
Personal Attributes
- Highly organized and able to manage multiple priorities under pressure
- Customer-focused mindset with a commitment to service excellence
- Collaborative and comfortable in a fast-paced, process-driven environment
Side Note:
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection and are responsible for their own taxes and benefits. Professional hourly fees are established based on performance during the application process.
Reminder:
Please follow the provided link to BruntWork’s Career Site to complete your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.