Job Overview:

We are looking for a professional and articulate Patient Communications Coordinator who thrives in a patient-facing communication role. This is a long-term opportunity to become an integral part of a growing digital agency's healthcare operations team. You will serve as the voice of multiple clinics, ensuring seamless patient engagement through phone and email correspondence. The ideal candidate is someone who values consistency, demonstrates clear communication skills, and is comfortable learning proprietary systems with guidance. This role requires someone dependable, eager to grow with the team, and committed to delivering excellent patient experiences daily.

Client Overview:

Our client is a digital agency managing multiple healthcare clinics across Texas, USA. They are seeking a dedicated Virtual Receptionist to support patient communication and scheduling operations across six to seven clinic locations.

Schedule:

• Mondays to Fridays, 9:00 am to 5:00 pm (US Central Time) with a 30 minute paid break

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
  
• Health insurance coverage for eligible locations

Responsibilities:

• Make outbound calls to patients and clinic attendees to follow up on scheduling, appointments, and related inquiries
• Manage inbound and outbound email communication with patients regarding appointment confirmations and clinic information
• Operate the client's proprietary CRM system to track patient interactions and scheduling updates
• Coordinate with multiple clinic locations to ensure accurate and timely communication
• Follow training protocols and standard operating procedures specific to clinic workflows and patient engagement guidelines

Must-Have Requirements:

• Minimum of 3 years of experience in a receptionist, customer service, or administrative assistant role
• Excellent English communication skills with clear pronunciation and professional phone etiquette

Nice-to-Have Requirements:

• Previous experience in a healthcare or clinic environment
• Familiarity with CRM systems or patient management software

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.