Job Description:

As a Bilingual (English and Spanish) Medical Billing Collections Assistant, you will be expected to provide professional and efficient support to ensure smooth daily operations, communicating in English and Spanish. This role plays a critical part in the billing process by serving as a bridge between patients, billing staff, and front office personnel. The role requires to be proactive, detail-oriented, with excellent communication skills, a patient-first mindset, and the ability to multitask in a fast-paced environment.

Schedule:

• Mon-Fri 9am-5pm Eastern Time 35 hours a week (includes 1hr unpaid break)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Key Responsibilities:

As a Medical Billing Collections Assistant, your primary responsibilities will include:

Patient Communication:

• Make outbound calls to patients for billing-related matters, demographic updates, payment collections, and insurance update follow-ups.
• Respond promptly to inbound patient inquiries via phone or email with clarity and professionalism.
  

Billing Support:

• Collect and charge copays at the time of service or via phone.
• Verify patient insurance eligibility, benefits, and coverage using payer portals, phone
• Confirm copays, deductibles, coinsurance, and out-of-pocket responsibilities.
• Update demographic details, and payment methods in the EHR
• Set up and maintain patient payment plans per internal guidelines.
• Follow up with patients for missing or incomplete billing-related information.
• Collaborate closely with the front desk team and billing team
• Document all patient interactions and billing updates in the EMR/billing system.