Client Overview
Our client is a premium villa and vacation property rental service operating across Southeast Asia and Australia, offering exclusive accommodations to international travelers. They are seeking a professional chat support agent to provide seamless customer service during peak inquiry hours when their regional teams are offline.

Job Overview
This role is ideal for a customer-focused professional who thrives in overnight shifts and understands the importance of first-impression communication in the luxury travel industry. You will serve as the digital front desk for high-value clients inquiring about vacation rentals, guiding them with professionalism, clarity, and responsiveness. The position requires someone who is detail-oriented, comfortable navigating web-based tools independently, and able to triage inquiries efficiently by connecting clients with the right specialist. This is not a sales role but a critical customer experience touchpoint that ensures no inquiry goes unnoticed during off-hours.

Schedule: Mon-Fri 7:00 PM to 4:00 AM Indonesian time 

Independent Contractor Perks

• Health Insurance Coverage for eligible location
• Permanent work from home
• Immediate hiring

Responsibilities

• Monitor and respond to live chat inquiries from website visitors in real time across multiple property pages
• Check property availability using live calendar systems and communicate booking windows to prospective clients
•  Collect client inquiry details including name, email, phone number, country of origin, and travel dates
•  Assign inquiries to the appropriate property specialist via the internal inquiry management system
•  Communicate with internal sales agents via WhatsApp and email to relay urgent client requests and updates 
•  Maintain courteous and professional tone in all customer interactions while representing a luxury hospitality brand 
•  Log all interactions accurately with notes for follow-up by daytime team members 

Must-Have Requirements

• Minimum 3 years of experience in customer service or chat support roles
• Strong written English communication skills with professional tone and grammar Comfortable working overnight shifts on a consistent schedule
•  Ability to navigate multiple web-based platforms and tools simultaneously 
•  Reliable internet connection and workstation setup for remote work

Nice-To-Have Requirements

• Previous experience in the travel, hospitality, or luxury service industry 
• Familiarity with CRM or inquiry management systems
• Experience using WhatsApp for professional communication

• Knowledge of Southeast Asian or Australian geography and travel destinations

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.