Role Name: E-commerce Customer Service Admin Assistant

Schedule: 35 hours per week (5 hours per day, 7 days per week including weekends); UK afternoon hours preferred (1-6 PM or 2-7 PM UK time)

Client Timezone: UK Time (London)

Client Overview: Join a rapidly expanding London-based e-commerce company that’s revolutionizing the window shutters industry with innovative self-measured, self-installed products. This business has built its reputation on exceptional customer service and lightning-fast response times that set them apart from competitors. You’ll be their first remote team member, playing a crucial role in supporting their continued growth and maintaining the high service standards that drive their success.

Job Description: You’ll be the backbone of both operations and customer experience for a thriving e-commerce business that prides itself on instant customer responses. This dual-role position puts you at the center of everything – from ensuring orders flow seamlessly through multiple systems to delivering the exceptional service that keeps customers coming back. You’ll work directly with the founders during an exciting growth phase, gaining valuable experience while making a real impact on customer satisfaction and business operations.

Responsibilities:

• Process customer orders with precision across multiple ordering portals and supplier systems
• Share tracking information promptly with customers once products are manufactured
• Respond to customer inquiries within minutes via WhatsApp, Instagram, Facebook, and email
• Contact customers via WhatsApp to collect photos and videos for measurement protection services
• Ensure complete accuracy between customer orders and supplier portal entries
• Handle general customer service inquiries that can be resolved quickly with proper training
• Maintain the company’s competitive advantage through instant response times
• Support operational workflows that directly impact customer satisfaction and business growth

Requirements:

• Proven experience in roles requiring exceptional attention to detail
• Strong communication skills for customer-facing interactions across multiple channels
• Reliable internet connection and technical infrastructure for seamless remote work
• Ability to learn and navigate multiple ordering portals and systems quickly
• Commitment to providing fast, high-quality customer service responses
• Bonus if you have e-commerce or order management experience
• It helps if you’re comfortable with social media customer service platforms

Why Join This Team?:

• Be the first remote team member for a rapidly growing business
• Work flexible hours across seven days with no traditional “quiet periods”
• Directly impact customer satisfaction and company competitive positioning
• Receive comprehensive training on company processes and customer service standards
• Join a business that values exceptional service and invests in maintaining high standards
• Opportunity to grow with an expanding company during an exciting phase

Apply now. Start helping.