Client & Role Overview
Our client is a technology company in the logistics and distribution sector that provides tracking software solutions for letterbox distribution services. They operate a platform that connects businesses needing distribution services with independent contractors who complete the work. As the business continues to scale, they are seeking an Operations Support Virtual Assistant to manage the growing volume of contractor onboarding and quality assurance tasks.

Schedule: Mon–Fri, 9am–6pm Australian Eastern Time 

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Onboarding: Conduct onboarding calls and send messages to new distributors signing up on the platform.
• Guidance: Explain how the app works and guide new contractors through the next steps.
• Quality Assurance: Perform QA reviews of completed jobs by checking tracking maps against assigned distribution areas.
• Verification: Verify that work completed matches the specific requirements of each job.
• Operational Support: Handle routine support tasks and manage repetitive administrative duties related to contractor management as the business scales.
• Communication: Interact with contractors via phone calls and text messages using Australian phone numbers.
• Customer Support: Provide general assistance to all platform users.

Requirements

• Experience: Minimum 1–2 years of experience working in a remote setup with a strong administrative background.
• Communication: Excellent verbal and written communication skills for conducting onboarding calls.
• Analytical Skills: Strong attention to detail for quality assurance tasks and comfort reviewing tracking data.
• Technical Proficiency: Fast learner who can quickly adapt to proprietary software; experience with CRM systems is a plus.
• Independence: Ability to work independently with minimal supervision and manage repetitive tasks effectively.
• Reliability: Reliable internet connection, appropriate remote work hardware, and full-time availability during Australian business hours.
• Cognitive Ability: Strong cognitive skills and the ability to learn new platforms quickly.

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.