Job Overview

Our client is looking for a Social Media Community Manager & Research Specialist to serve as the voice of major entertainment brands. This role balances real-time community engagement with analytical marketing research. You will engage with event-goers during peak periods and conduct competitive intelligence during quieter moments, supporting a dynamic team in an industry where 99% of events happen on Saturdays.

Client Overview

A fast-growing digital marketing agency specializing in high-energy North American live events, including air shows and concerts. With 40-50% annual growth over five years and 160+ events managed recently, they are a dominant force in the thriving events industry.

Schedule Staff 1 (Full-Time): Monday - Friday, 10:00 AM - 06:00 AM Central Time, with 30-minute paid break (40 work hours per week)

Staff 2 (Part-Time): Friday, 06:00 PM - 10:00 PM; Saturday, 09:00 AM - 08:00 PM; Sunday, 10:00 AM - 04:00 PM Central Time (20 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

• Monitor and respond to inquiries across 2-3 active social media accounts throughout the workday
• Provide timely, professional responses to comments on ads and direct messages using provided FAQ templates
• Communicate event updates, schedule changes, and important announcements through social channels
• Conduct competitor research and data gathering projects, including historical analysis of competitor tour schedules
• Perform internet research tasks to support marketing strategy and client planning
• Maintain proactive engagement on social platforms during both high-volume and quiet periods
• Collaborate with the internal team to ensure consistent messaging across all client communications
• Manage peak Saturday engagement when most events occur and inquiry volumes spike

Requirements

• Proven experience in social media community management and customer engagement
• Strong written communication skills with ability to maintain brand voice consistency
• Experience with Facebook, Instagram, and other major social media platforms
• Ability to work independently and manage multiple client accounts simultaneously
• Bonus if you have research skills and comfort with data gathering and analysis tasks
• Bonus if you have experience in events, entertainment, or hospitality industries

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.