Schedule: 2 slots to fill, 40 hours per week and 20 hours per week.

Staff 1 (40 hours): Monday to Friday, 10AM to 6AM Central Time, with 30 minutes paid break

Staff 2 (20 hours): Friday, 6PM to 10PM. Saturday, 9AM to 8PM with 1 hour unpaid break. Sunday, 10AM to 4PM with 30 minutes paid break

Work Timezone: Central Time

Client Overview: A fast-growing digital marketing company that specializes in promoting exciting live events including air shows, festivals, motorsports, and concerts across North America. They’ve maintained 40-50% annual growth for five consecutive years and managed over 160 events in their most recent year, making them a major player in the thriving events industry.

Job Description: You’ll be the voice of major entertainment brands, managing community engagement for high-activity social media accounts while contributing to strategic marketing research. This role offers the perfect blend of real-time customer service and analytical work, allowing you to engage with event-goers during peak periods while conducting competitive intelligence research during quieter moments. You’ll be working with a dynamic team in an industry where 99% of events happen on Saturdays, creating exciting weekend engagement opportunities.

Responsibilities:

• Monitor and respond to inquiries across 2-3 active social media accounts throughout the workday
• Provide timely, professional responses to comments on ads and direct messages using provided FAQ templates
• Communicate event updates, schedule changes, and important announcements through social channels
• Conduct competitor research and data gathering projects, including historical analysis of competitor tour schedules
• Perform internet research tasks to support marketing strategy and client planning
• Maintain proactive engagement on social platforms during both high-volume and quiet periods
• Collaborate with the internal team to ensure consistent messaging across all client communications
• Manage peak Saturday engagement when most events occur and inquiry volumes spike

Requirements:

• Proven experience in social media community management and customer engagement
• Strong written communication skills with ability to maintain brand voice consistency
• Experience with Facebook, Instagram, and other major social media platforms
• Ability to work independently and manage multiple client accounts simultaneously
• Bonus if you have research skills and comfort with data gathering and analysis tasks
• Bonus if you have experience in events, entertainment, or hospitality industries