Client Overview

A growing short-term rental business managing over 45 properties in Melbourne, Australia. The company is focused on delivering exceptional guest experiences, maintaining Superhost status, and ensuring smooth operations through a modern tech stack, including channel management systems, AI-powered guest communication, pricing optimization tools, and cleaning management platforms.

Role Overview

We are seeking a proactive and detail-oriented Operations Assistant to manage guest, supplier, and cleaner communications while overseeing daily property operations.

This role is critical in ensuring guest satisfaction, operational efficiency, and property quality standards, while supporting the onboarding of new properties and handling escalations effectively.

Schedule

• Part-time: 20 hours per week
• Monday to Friday, 10:00 AM – 2:00 PM (Melbourne, Australia)
• Opportunity to transition to full-time hours

Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job 

Key Responsibilities

1. Property Onboarding & Administrative Tasks

• Manage onboarding of new properties, including:
  • Listing creation and updates
  • Arrival guides and house manuals
  • Cleaning benchmarks and setup
  • Listing optimization and SEO
  • Calendar and pricing adjustments using PriceLabs
• Ensure all listings are accurate, optimized, and up to date

2. Guest Communication (AI-Assisted)

• Respond promptly to guest inquiries, messages, and booking requests
• Manage check-in and check-out instructions to ensure a seamless experience
• Maintain communication with guests before, during, and after their stay
• Address guest concerns, questions, and complaints professionally
• Ensure high levels of guest satisfaction to support Superhost status

3. Cleaner Management

• Coordinate cleaning schedules for timely turnovers between guests
• Communicate with cleaners via WhatsApp and Properly
• Monitor and confirm cleaning quality after each turnover
• Provide feedback to cleaners and address any missed items or issues
• Track and manage cleaning supplies inventory

4. Property Maintenance & Quality Control

• Identify, report, and track maintenance issues with the property manager
• Ensure all properties meet Airbnb cleanliness and safety standards
• Maintain high-quality presentation across all properties

Key Objectives

• Improve guest communication and response times
• Streamline cleaning and turnover operations
• Support onboarding of new properties
• Effectively manage complaints and escalations

Requirements

• Strong attention to detail
• Must have previous experience in property management or hospitality
• Excellent written and verbal communication skills
• Highly organized with the ability to manage multiple tasks
• Ability to coordinate with cleaners and external teams
• Comfortable using digital platforms (Airbnb, messaging tools, property management systems)
• Strong problem-solving skills and the ability to handle guest issues promptly

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.