Job Overview

Our client is seeking a Personal Assistant/Executive Assistant to serve as a right-hand person to the business owner. This role requires someone who can think independently, manage day-to-day operations, and step into a managerial capacity. The assistant will oversee other team members, handle client communications, and ensure smooth business operations across multiple departments. This position is particularly critical, as the owner will be taking maternity leave in approximately five months, requiring someone who can maintain business continuity with minimal supervision.

Client Overview 

Our client operates in the pet transport industry, providing both ground and flight transportation services. The company has multiple departments and maintains a strong reputation with over 1,000 Google reviews. 

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM, Eastern Time Zone (Orlando, Florida), with 1 hour unpaid (40 work hours per week)

Independent Contractor Perks:

• Health Insurance Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

Responsibilities

• Serve as the primary point of contact for team members, fielding questions and escalating issues as needed
• Manage and organize the owner's email inbox, responding to communications on their behalf
• Schedule and coordinate appointments, ensuring timely attendance and follow-ups
• Oversee the flight department operations, focusing on trips from specific routes (e.g., Florida to New York/North Carolina)
• Review and manage client requests that come through the CRM system
• Conduct client onboarding calls to collect pickup/drop-off addresses and payment information
• Send quotes via text and email, and follow up with interested clients
• Provide customer service support throughout the client journey
• Ensure data accuracy and maintain attention to detail across all platforms
• Monitor team performance and ensure tasks are completed properly
• Update policies and procedures as needed
• Handle client relationship building to establish trust and confidence
• Manage projects across multiple departments (customer service, sales, training, HR)
• Input and track sales information in the system
• Process final balance collections for completed services

Requirements

• Proven experience as a Personal Assistant, Executive Assistant, or similar role
• Strong leadership and project management skills
• Tech-savvy with the ability to quickly learn and navigate multiple platforms, including
  • HubSpot (or similar CRM like Salesforce)
  • Blue Connect (or similar systems like RingCentral)
  •  Google Suite (Gmail, Calendar, etc.) 
  • Various sales and booking platforms

• Excellent written and verbal communication skills with ability to build client trust remotely
• High level of maturity and professionalism
• Exceptional attention to detail and proactive problem-solving abilities
• Customer service experience, preferably in a service-based industry
• Basic sales experience (no cold calling required)
• Ability to manage and support a small team
• Confident communicator who can represent the business professionally

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.