Client Overview

Our client is a wedding styling business based in Sydney that generates leads primarily through social media advertising on Instagram and Facebook, as well as word-of-mouth referrals. They are seeking a proactive and organized administrative support professional to manage lead engagement and follow-up processes.

Overview of the Role

This role is crucial in converting leads into clients by ensuring timely communication and consistent engagement throughout the customer journey. The ideal candidate will be responsible for managing approximately 7-8 leads per week, with around 20 active leads requiring ongoing engagement at any given time.

Schedule

• Mon-Fri: 2:30pm to 6:30pm, Sydney time; 20 hours per week

Independent Contractor Perks

• Permanent work from Home
• Immediate Hiring

Responsibilities

• Contact new leads who respond to Instagram and Facebook ads via phone calls to gather information and set appointments with the client
• Follow up with leads who are unavailable during initial contact attempts and schedule callbacks at their preferred times
• Send quotations to potential clients after initial consultations and handle any requested corrections or modifications
• Provide regular follow-ups with leads throughout the conversion process (typically 4-5 weeks) to maintain engagement and move them through the sales pipeline
• Send updates and examples of recent work to active leads, including photos and details of completed weddings with information about venue, color themes, and processes
• Maintain consistent communication with all leads to prevent drop-off during busy periods
• Manage overall lead pipeline and ensure no potential clients are neglected - Perform general administrative tasks as needed to support business operations
• Send regular email updates showcasing recent projects to keep potential clients engaged

Requirements

• Proven experience in lead management, customer engagement, or similar client-facing administrative roles
• Excellent phone communication skills with the ability to engage potential clients professionally and warmly
• Strong follow-up skills and ability to maintain consistent communication with multiple leads simultaneously
• Highly organized with excellent time management abilities
• Ability to work independently and take initiative in reaching out to leads
• Comfortable making outbound calls to potential clients
• Experience with email communication and client correspondence
• Reliable internet connection and quiet workspace for making professional phone calls
• Ability to work 20 hours per week on a consistent schedule during Sydney business hours
• Bonus: Basic design skills with Canva or similar tools for creating visual content (not required but advantageous)

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
  

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.