Job Overview

We are seeking a compassionate and detail-oriented Patient Support / Call Center Specialist to provide high-quality phone support to patients seeking treatment and rehabilitation solutions for acute and chronic pain conditions. This role is critical in delivering a calm, empathetic, and professional experience for patients who may be experiencing discomfort or distress.

Schedule:

• Monday to Thursday 8:30 am to 05:00 pm

• Friday 8:15 am to 03:00 pm

• With 30-mins unpaid break

• 38.25 hours per week

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Responsibilities:

• Provide compassionate and professional phone support to patients seeking treatment plans and rehabilitation solutions for acute or chronic pain conditions

• Answer a high volume of inbound calls (approximately 60 calls per day) while maintaining excellent customer service standards

• Communicate with empathy, patience, and a calm, reassuring tone to assist patients who may be in distress

• Accurately explain clinic policies, procedures, and available treatment options

• Make outbound calls to patients to assist with scheduling appointments and follow-ups

• Respond efficiently and thoughtfully in a fast-paced, high-pressure call room environment

• Ensure patient concerns are addressed clearly, respectfully, and professionally

• Maintain a positive demeanor and courteous communication at all times

• Creating and maintaining spreadsheets
  
• Appointment scheduling
  
• Very professional in all communications: verbal, text and email
  
• Very clear spoken in English and Spanish
  
• Must be a good listener
  
• Ability to solve problems
  
• Fast learner – Remember what they have been trained to do
  
• Detailed
  
• Self-starter
  

Requirements

• APPLICANTS ARE REQUIRED TO COMPLETE AN ASSESSMENT 
• 2 years experience in a busy call room
• 2 years experience with EHR systems: scheduling
• 2 years healthcare experience (HMO, PPO, Authorizations)
• Must have intermediate knowledge of Microsoft Office 365: Word, Excel, Teams, Outlook, phone systems (placing calls on hold and managing 2-3 calls at time)
  
• Must be reliable, self-starter, mature, empathetic, and have excellent customer service skills
  
• Must have an extra computer monitor and Adobe access
  
• Great listening abilities
  
• Strong organizational and time management abilities
  
• Ability to work independently and remotely
  
• Experience with Jot Forms or similar software is preferred, but not required
  
• Understand our policies and REMEMBER how to implement them.

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.