Schedule:

• Monday to Friday; Flexible schedule UK Time, 4 hours per day

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Responsibilities:

• Manage customer service tickets and orders using Gorgias software.
• Respond to social media comments and engage in social outreach activities to enhance customer relations and brand visibility.
• Oversee the customer service email inbox, ensuring prompt and effective communication with customers.
• Reach out to customers via email, getting feedback and promoting other product purchases.
• Process online orders with our 3PL, update tracking information, and ensure timely delivery to customers.
• Assist in Managing TikTok Shop Health
• Manage TikTok Customer Service & Orders

Requirements

• Must have experience with TikTok Shop and its affiliate program
• Proficiency in managing multiple e-commerce platforms simultaneously
• Familiarity with Amazon MCF (Multi-Channel Fulfillment)
• Proficiency in using Gorgias or similar customer service software
• Strong communication skills in written and verbal English
• Ability to work independently and take initiative
• Direct experience with 3PL logistics and warehouse management systems
• Experience creating commercial invoices for international orders

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.