We are seeking a highly motivated and talented individual to join our team as a Customer Support Specialist. The primary responsibility of this role is to provide exceptional phone-based assistance to customers experiencing issues with their remote key devices. The ideal candidate will possess excellent verbal communication skills and a passion for helping others.

Schedule:

• Fri-Mon 10:30 AM - 7:00 PM Kentuck, EST with 30 mins unpaid break, 40 hours per week

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

• Answer inbound phone calls from customers in a professional and courteous manner
• Troubleshoot remote key issues by asking a series of targeted questions to identify the root cause of the problem
• Provide accurate and timely assistance to resolve customer concerns, ensuring a high level of customer satisfaction
• Escalate complex issues to the appropriate manager or team when necessary
• Document customer interactions and resolutions in our internal system
• Participate in ongoing training to stay current on product knowledge, troubleshooting techniques, and best practices
• Collaborate with team members to share knowledge and continuously improve support processes

Requirements

• Fluent in Spanish and English
  
• High school diploma or equivalent; post-secondary education is a plus
• Minimum of 2 years of customer service experience, preferably in a phone-based support role
• Excellent verbal communication skills, including the ability to explain complex concepts clearly and concisely
• Strong active listening skills and the ability to empathize with customers
• Proficient in basic computer and internet navigation skills
• Technical knowledge in general is required, particularly familiarity with computers, phones, and electronic devices
• Automotive knowledge is a bonus but not mandatory, as training on specific devices will be provided
• Ability to multitask and manage time effectively in a fast-paced environment

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.