Office Coordinator

Job Overview

This position is designed to support operational execution, client coordination, and administrative accuracy as we continue scaling our company's Emergency Training Solutions model.

Schedule: 40 hours/week.

Monday Through Friday 8:30 am - 5:00 PM (PST)

Role Objective

Provide administrative and operational coordination to ensure seamless class scheduling, partner communication, credential tracking, and certification processing.

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Core Responsibilities

Client & Partner Coordination

• Respond to inbound inquiries (email, phone, web forms) within 24 hours
• Schedule public and private CPR/AED training classes
• Coordinate with Preferred Partnership Program clients
• Provide professional bilingual communication (English/Spanish)
• Send confirmations, reminders, and post-class documentation
  

Class Administration

• Manage student registrations in Enrollware CPR software
• Verify roster accuracy (names, emails, certification types)
• Issue digital certification cards (AHA, HSI, ARC as applicable)
• Track promotional codes and partner attribution
• Reconcile attendance against instructor submissions
  

Credential & Compliance Management

• Monitor instructor certification renewals
• Maintain organized digital certification records
• Ensure OSHA-compliant documentation standards
• Support Training Center audit readiness
  

Calendar & Scheduling

• Manage Google Calendar for instructors and training sites
• Optimize class capacity and prevent scheduling conflicts
• Coordinate site logistics
  

Financial & Administrative Support

• Generate invoices (QuickBooks or equivalent)
• Track payments and outstanding balances
• Maintain CRM records
• Assist with revenue and class volume reporting
  

Process & Systems

• Maintain SOP documentation
• Identify workflow bottlenecks
• Recommend automation within Google Workspace
  

Qualifications

• 2–4+ years administrative or virtual coordination experience
• Experience in healthcare, education, or training environments preferred
• Fully bilingual (English/Spanish) — written and verbal fluency required
  

Technical Proficiency Required

• Google Workspace (Gmail, Drive, Docs, Sheets, Calendar, Meet)
• Shared Drive organization and file management
• Ability to learn Enrollware CPR software
• Familiarity with QuickBooks, CRM tools, and VoIP systems preferred
  

Performance Expectations

• <24-hour response time to inquiries
• 99% registration accuracy
• Certifications processed within 48 hours post-class
• Continuous process improvement support
  

This role is designed to function as an operational coordinator rather than a basic assistant. Precision, accountability, and systems thinking are critical given the compliance-sensitive nature of our training business.

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.