9am to 5pm Pacific time (Vancouver Time) with 1 Hour of Unpaid Break | 7 Hours Per Day, 35 Hours Per Week

Job Description: You’ll be the voice of a fast-growing property management company, handling critical tenant communications and ensuring excellent service delivery across a portfolio of 500+ residential properties. This role offers the unique opportunity to grow alongside a scaling startup, with the potential to evolve from part-time to full-time and eventually lead a larger customer service team as the company expands to 1,000+ properties.

Responsibilities:

• Handle inbound phone calls and communications with residential tenants across a growing portfolio
• Manage and respond to tenant tickets, inquiries, and service requests through ticketing systems
• Coordinate repairs, maintenance requests, and emergency situations with vendors and contractors
• Process emergency tenant needs including lockouts, urgent repairs, and after-hours issues
• Support lease agreement processes, documentation, and tenant onboarding
• Provide first-line customer service support and route complex issues to appropriate departments
• Maintain professional communication standards and ensure excellent tenant experience
• Support ticket management workflows and help optimize response processes as the team scales

Requirements:

• Previous experience in property management, real estate, or residential rental operations
• Strong customer service skills with professional phone manner and communication tone
• Experience handling tenant relations, maintenance coordination, or property-related inquiries
• Ability to manage emergency situations calmly and coordinate quick resolutions
• Administrative skills and comfort with ticketing systems and property management software
• Bonus if you have experience with long-term residential rental management
• It helps if you’re familiar with lease agreements, tenant rights, and property maintenance processes
• Bonus if you have experience in a fast-paced, growing business environment

Why Join This Team?:

• Be part of a rapidly scaling startup that’s doubled in size and planning to double again
• Opportunity to grow from part-time to full-time as the business expands
• Remote work flexibility with a supportive, growth-focused team
• Potential to eventually lead and train a larger customer service team
• Work directly with leadership in a lean, fast-moving organization
• Competitive compensation with a company that values fair pay and retention

Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job