Client Overview
We are a fast-growing short-term rental company managing 30+ premium Airbnb properties across high-demand destinations in North America. Our rapid growth has been driven by operational excellence, exceptional guest experience, and strong attention to detail.
We operate in a fast-paced, high-volume environment where speed, accuracy, and clear communication are critical. We are seeking a highly experienced Assistant with verified short-term rental or property management experience who can confidently manage responsibilities with minimal supervision.
This role is not entry-level. Candidates must have direct experience in the short-term rental industry and be comfortable handling multiple guest interactions and operational tasks simultaneously.
Key Responsibilities
- Manage and update property listings and bookings across Airbnb and other STR platforms
- Respond to guest inquiries within minutes, maintaining a professional, solution-oriented tone
- Handle high-volume guest messaging while maintaining accuracy and clarity
- Manage check-in and check-out coordination to ensure seamless guest experiences
- Coordinate with cleaners, maintenance personnel, and vendors to resolve issues quickly
- Monitor and update multi-platform calendars to prevent overbookings
- Follow detailed operational procedures precisely and execute tasks without repeated clarification
- Identify operational inefficiencies and proactively recommend improvements
- Escalate urgent issues appropriately while maintaining ownership of resolution
- Maintain accurate documentation of guest communication and property updates
Required Qualifications (Strict Requirements)
- Minimum 2+ years of verified experience in short-term rental property management (Airbnb required)
- Demonstrated experience handling high message volume while maintaining service quality
- Strong ability to follow written instructions precisely without repeated clarification
- Proven multitasking ability in a fast-paced environment
- Excellent written and spoken English
- Experience coordinating cleaners and maintenance teams remotely
- Ability to think critically and resolve guest issues independently
- Strong attention to detail with zero tolerance for booking or calendar errors
- Reliable high-speed internet and a distraction-free work environment
Preferred Qualifications
- Experience managing 20+ units simultaneously
- Familiarity with property management systems (PMS) and automation tools
- Experience working with North American guests
- Background in hospitality or customer service
Performance Expectations
- Fast response times during working hours
- Clear, professional communication at all times
- Minimal operational errors
- Ability to manage multiple tasks simultaneously without missing details
- Strong comprehension of written instructions and SOPs
Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job