Job Title: Patient Representative & Administrative Support Specialist

Department: Patient Services / Administrative Support

Job Summary:
We are seeking a highly organized and detail-oriented Patient Representative & Administrative Support Specialist to join our team. The ideal candidate will provide excellent patient-facing support, manage scheduling and communications, perform administrative tasks, and contribute to analytical and operational improvements across the practice. This role requires collaboration with both on-site and virtual team members to ensure smooth daily operations and a positive patient experience.

Key Responsibilities:

• Manage patient scheduling through the practice’s scheduling system, navigating complex insurance requirements and appointment rules.
• Handle patient communications via Clara text messaging system and phone calls, addressing billing inquiries, appointment needs, and general questions.
• Process face sheets by accurately entering patient information into the EMR system to prepare documentation for front desk staff.
• Track and analyze Google reviews, creating reports and graphs to monitor and enhance practice reputation metrics.
• Conduct various analytical tasks, including data collection from multiple sources (billing, Google Ads, patient flow) and generating actionable reports.
• Cross-train across multiple practice functions to provide backup coverage and operational flexibility.
• Collaborate with virtual team members to identify and implement process improvements and workflow optimizations.
• Contribute to training development by documenting best practices and creating process guides for new team members.

Qualifications:

• Experience in a healthcare administrative or patient services role preferred.
• Familiarity with EMR systems and patient scheduling platforms.
• Strong communication skills for interacting with patients via phone and text messaging.
• Analytical mindset with the ability to collect, interpret, and report data from multiple sources.
• Highly organized with the ability to manage multiple tasks and prioritize effectively.
• Team-oriented with experience collaborating across on-site and virtual teams.

Skills:

• Excellent attention to detail and accuracy in documentation.
• Ability to troubleshoot patient scheduling and billing inquiries.
• Strong reporting and data visualization skills (e.g., creating graphs and charts).
• Adaptability and willingness to cross-train across different practice functions.

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job