Schedule: 20 hours per week; flexible during client business hours
Client Timezone: Eastern Time (Canada)

Client Overview
A community-focused clothing brand that has built a loyal customer base over two years of operation. They operate on a collection-based release cycle and prioritize exceptional customer relationships as the foundation of their business success.

Job Description
You’ll be the voice of support for a passionate community of fashion enthusiasts who truly value personal connection. This role puts you at the heart of customer experience for a growing brand that treats every inquiry as an opportunity to strengthen relationships. You’ll work independently while being part of a team that genuinely cares about making customers feel heard and supported.

Responsibilities

• Respond to customer email inquiries regarding order status, shipping updates, and general support questions
• Manage customer service requests through Instagram DMs and social media channels
• Use Shopify to investigate and track customer orders when status inquiries are received
• Navigate internal logistics software to locate packages and provide accurate shipping updates
• Communicate with management regarding shipping delays or issues requiring escalation
• Maintain consistent, community-focused communication tone that aligns with brand values
• Reference previous response templates to ensure consistency in customer interactions
• Provide proactive support during collection launch periods and quieter development phases

Requirements

• Must have hands-on experience with Shopify platform for order management and tracking
• Strong written communication skills for email and social media customer service
• Comfortable working independently in a remote environment with minimal supervision
• Attention to detail for accurate order tracking and customer inquiry resolution
• Bonus if you have experience with e-commerce customer service best practices
• It helps if you’re familiar with fashion/retail customer expectations and seasonal business cycles

Why Join This Team?

• Work with a genuine community-focused brand that values long-term customer relationships
• Flexible remote work environment with seasonal workload variations
• Opportunity to grow with an expanding business that prioritizes customer experience
• Learn new logistics and warehouse management systems while building valuable e-commerce skills
• Be part of a small team where your impact on customer satisfaction is directly visible
• Month-to-month flexibility with potential for expanded responsibilities during growth periods

Apply now. Start helping.