Work Schedule: Monday to Friday 10:30 AM - 7:00 PM NZ time (with a 30-minute unpaid break) 8 hours per day / 40 hours per week
About Us
We are Australia’s leading credit management solution provider, helping businesses improve their cash flow and reduce debtor days. With over 50 years of experience, we offer innovative digital solutions and personalized service to help businesses of all sizes manage their accounts receivable more effectively. Our web-based platform and professional services have earned us a reputation as an industry pioneer in credit management and debt collection.
Job Description
- Negotiate payment arrangements with customers for overdue accounts.
- Achieve a minimum 70% success rate on payment arrangements.
- Handle customer communications professionally within a 5-minute target timeframe.
- Process payments and maintain accurate account records.
- Manage customer complaints according to company policy.
- Provide updates to clients on collection progress.
- Work remotely while maintaining high-performance standards.
- Meet quality assurance requirements consistently.
- Handle all communication with empathy and professionalism.
Requirements
- Excellent negotiation and conflict resolution skills.
- Strong verbal and written English communication abilities.
- Experience in collections or customer service (preferred).
- Proficient with Microsoft Office (Outlook, Word, Excel, Teams).
- Self-motivated with the ability to work independently.
- Professional phone manners and problem-solving mindset.
- Attention to detail and strong organizational skills.
Independent Contractor Perks
- Health Insurance Coverage
- Immediate hiring
- Permanent work from home
Job ID: 47894832522