Overview
Join a fast-growing UK-based health and wellness brand founded by an NHS-registered midwife, dedicated to supporting women through pregnancy and postpartum recovery. This role blends hands-on e-commerce management with meaningful customer support, giving you ownership over both the Shopify backend and the customer experience. If you enjoy working in a purpose-driven business that combines operational excellence with real impact, this opportunity is for you.
Job Highlights
Number of Paid Hours Per Week: 20 hours
Schedule: Flexible within GMT business hours
Work Arrangement: Work from home
Contract: Independent Contractor
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
- Comprehensive support for payroll, HR, and IT through BruntWork
Responsibilities
- Manage Shopify backend operations including product uploads, updates, and catalog optimization
- Update and optimize product descriptions and pages for clarity and conversion
- Schedule and implement promotional campaigns, price changes, and discount codes
- Handle customer service inquiries via email and Shopify tickets with empathy and professionalism
- Support order management and logistics coordination for 2,500+ monthly orders
- Respond to product-related questions across multiple channels
- Work with Shopify plugins and e-commerce tools to improve platform performance
- Collaborate on seasonal promotions and campaign execution
Requirements
- Proven hands-on experience with Shopify backend management
- Strong written English communication skills and customer service experience
- Experience managing product catalogs and promotional campaigns in e-commerce
- Familiarity with Shopify plugins, discount systems, and order workflows
- Experience using customer service platforms (Freshdesk and Gorgias preferred)
- Strong attention to detail and ability to multitask
- Bonus: Experience in health, wellness, or women’s products
- Basic logistics coordination knowledge is an advantage
Side Note
Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.