Job Overview:

Our client is seeking an Operations Support Coordinator to be the vital link between clients and our team. In this role, you’ll handle inbound calls, manage emails, provide project updates, and proactively follow up to ensure nothing falls through the cracks. You’ll work within our CRM and tools like Google Suite and ConstructConnect to track interactions and support business operations. If you have excellent communication skills, strong organization, and a customer-focused mindset, this is an opportunity to grow in a dynamic, supportive environment.

Schedule: Monday - Thursday, 10 AM - 3 PM EST (20 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities:

• Handle inbound calls on the business line and provide customer service
• Update customers on project status and communicate important information
• Proactively reach out to customers for follow-up communications
• Monitor and manage email communications across the business
• Conduct regular follow-up activities to ensure nothing falls through the cracks
• Participate in regular cadence meetings to review tasks and priorities for upcoming periods
• Pull permits and handle administrative tasks as needed
• Work within the company’s custom-built CRM system to track customer interactions
• Use Google Suite for email management and communication
• Utilize ConstructConnect for lead management and prospecting activities

Requirements:

• Strong professional proficiency in English, both verbal and written, with the ability to clearly communicate complex project details.
• Experience with CRM systems and ability to learn custom software quickly
• Proficiency with Google Suite (Gmail, Google Drive, etc.)
• Strong organizational skills and attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Customer service experience preferred
• Construction or related industry experience is a plus
• Reliable internet connection and professional home office setup
• Availability to work during business hours in the client’s time zone

Scope:

• Start part-time (minimum 20 hours per week, a couple of days per week initially)
• Potential to transition to full-time (40 hours per week) based on performance and business needs
• Month-to-month contract with flexibility to scale up or down
• Opportunity for role expansion and additional responsibilities over time
• Focus initially on customer service and administrative support
• Growth potential into broader operations management responsibilities
• Work as an extension of the client’s office team
• Regular training and development opportunities as the role evolves

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.