Schedule:

• 20 hours per week

• Monday to Friday, 1 pm - 5 pm | Port Macquarie, NSW

About the Client:
We are a professional exterior cleaning and property maintenance service specializing in high‑pressure water cleaning and related solutions for both residential and commercial properties. Our services are designed to revitalize and protect properties by removing dirt, grime, mold, algae, and other contaminants from surfaces such as driveways, roofs, gutters, patios, and building exteriors. With a focus on quality results, environmentally friendly methods, and reliable service, we help enhance the appearance, safety, and long‑term value of every property we work on. Customer satisfaction is at the heart of everything we do, and we are committed to providing personalized service that meets the unique needs of each client.

Your Role:
As a Sales Support Representative, your main goal is to support our sales team by following up with prospects and existing clients, driving upsells, and re-engaging past customers. You’ll be the friendly voice that keeps our pipeline moving and ensures no opportunity is missed.

Responsibilities:

• Follow up on sent quotes daily to convert prospects into customers
• Offer optional items listed on quotes to assist with upsell conversion
• Follow up with clients after jobs and invoices to maintain strong relationships
• Re-engage past clients via phone during downtime to generate repeat business
• Handle inbound sales calls and inquiries through our ServiceM8 system
• Input customer information, quotes, and job details accurately into ServiceM8 CRM
• Coordinate appointments and scheduling with the operations team
• Provide timely responses to customer inquiries to prevent missed opportunities
• Maintain consistent follow-up processes to maximize conversion rates

Requirements:

• 2+ years of sales, sales support, or customer service experience in a BPO or virtual setting
• Strong communication skills and professional phone presence
• Self-motivated and able to work independently
• Basic computer skills and internet proficiency
• Ability to learn software systems (ServiceM8, aerial measuring tools, etc.)
• Experience with CRM systems preferred but not required

Independent Contractor Perks

• Permanent work from home
• Immediate hiring